Implementing Chat Customer Relationship Management
Keeping up with your customers chats from different platform can be difficult, but having a Chat CRM software from Relevant Audience makes it easier than ever before.
Whether they come from LINE or other platforms such as Instagram or Facebook messenger, you can unify all chats in one single contact – you’ll have the opportunity to create a closer relationship!
What is Chat CRM Service?
All Your Customers Chats in one Place
is a tool used for managing all your customer chats from one place. Unify all your chats in a platform that connects your different departments, from salespeople, customer service to marketing. They can organize, create notes, and analyze all the information to better understand customer needs. The advantages of having Chat CRM include:
- Organized Data
Relevant Audience Chat CRM is able to store customers’ information in the to easy manage your clients.
- Chat Assignment & Transfer
Your teams can access the chats and assign to different customers with total transparency without the customer notice.
- Easy Automation
With Relevant Audience Chat CRM, you will save time with our automations.
From Greeting, to automatic customers assignment, automated surveys, bulk messaging etc.
- Multiple Chat Platforms integration
Connect all your online channels in one single platform: from Facebook Messenger, Instagram Chat, LINE Official, WeChat, Viber, Twitter, Telegram and many others.
- Connect to your CRM
Integrate with your favorite CRM like HubSpot, Salesforce, Zendesk and of course Zapier
Benefits of Line CRM
Instantly recognize your customer
Unify All Your Customers Chat
Comprehensive Data Analysis
Frequently Asked Questions
How important is CRM?
Due to the various communication channels available today, such as storefronts, telephones, websites, or even social commerce. Customers have more options to contact your business and it may be difficult to keep up. With CRM, you can integrate all communication channels, store and analyze customer data, and increase overall efficiency.
Which type of businesses are fit for CRM?
In the past, CRM was mainly used by B2B businesses. Now, any businesses, including B2C are recommended to invest in CRM tools or software, especially when the business has more than one communication channel or deals in products or services that require constant contact with the customers.
What are the benefits of CRM?
One major advantage of CRM is “sale increase.” By decreasing communication time and instantly recognizing your customer, you can implement the right sales/marketing strategy that drastically improves the likelihood of purchase. Furthermore, CRM tools can be integrated with other software and effectively reduce business cost.
Is CRM from Relevant Audience PDPA safe?
Yes, you can rest assured that Relevant Audience follows the Personal Data Protection Act. To prevent your business from facing lawsuits and other issues that may arise in the future regarding CRM.