Google is now rolling out a new feature on Google Business Profile that lets business owners using Business Profile set up automatic reply messages for the common questions frequently asked (FAQ) by your customers.
This feature works in a way that is similar to chatbot technology, surfacing the basic questions that customers commonly ask while helping to answer those questions instantly. The feature has not yet been officially announced by Google, but it was discovered by chance by SEO expert Stefan Somborac, who shared this accidental discovery on his Twitter account. Let's take a look at the details together.
How to set up automatic reply messages on Business Profile?
Based on what Stefan Somborac revealed on Twitter, we now know that businesses currently using Business Profile can add a list of frequently asked questions, to make sure your business can offer customers the greatest possible convenience.
For anyone who wants to enable and set up automatic reply messages on Business Profile, here's how:
- You can click Add Question to add an automatic message, entering both the questions you expect your customers to ask frequently and the automatic answers (you can set up to a maximum of 10 questions)
As mentioned, this feature has not been officially announced by Google in any way, but if you look at the Google Help page, you will see that Google has already included a description of how to set up this feature. This means that Google has had it available for a while but may simply not have announced it yet. For anyone who wants to give it a try, you can follow the steps right away to boost the chances of making your business profile on Business Profile perform better.
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