Analytics
UTM Parameters
UTM parameters are tags appended to a URL that tell analytics tools where a click came from, including source, medium, and campaign.
They let you attribute traffic and conversions to specific campaigns, emails, or posts with precision. For example, tagging a newsletter link lets you see exactly how much traffic and revenue it drove. Consistent naming across a team keeps the data clean and comparable.
UTM discipline is a naming problem, not a technical one: the parameters do whatever you type, so newsletter, Newsletter and email fragment one channel into three analytics rows. A shared naming sheet, lowercase everything, fixed vocabularies for source and medium, campaign names with dates, is the entire fix, plus a link builder that enforces it. Two boundaries keep data clean: never tag internal links, tagging resets sessions and corrupts attribution, and remember UTMs are visible in the address bar, so they leak campaign strategy to anyone who looks.
Example
A month's newsletter link tagged utm_source=newsletter&utm_medium=email&utm_campaign=march_promo shows in GA4: 1,840 sessions, 31 purchases, 96,000 baht: the email's revenue, provable. The untagged LINE broadcast the same week shows as "direct": revenue invisible, budget argument lost. One team member writing Newsletter while another writes newsletter splits the data into two rows until a naming sheet ends it.
Frequently asked questions
- What UTM naming convention should I use?
- Lowercase everything, a fixed word list for source and medium (line, facebook, email; cpc, social, referral), campaign names with dates or codes, and a shared link-builder sheet that enforces it. The convention matters less than everyone using exactly one.
- Should I use UTM parameters on internal links?
- Never: tagging internal links restarts sessions and rewrites the visitor's true origin, corrupting attribution sitewide. UTMs belong only on inbound links from external placements, emails, broadcasts and paid channels.
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